Shipping policy

We provide Free Delivery within 100 miles of our location and Nationwide Shipping on all products. All other delivery costs will vary based on services being provided. Please contact us for assistance.

Shipping is available to Alaska, Hawaii and Puerto Rico; however, an additional Shipping and Handling fee will apply. This fee will be quoted based on location and product dimensions and weight. Additional transit time may also be required. Please contact us for a custom quote.

We provide Residential Delivery and Lift Gate Service to lower Freight orders to the ground for our customers.

Once you place an order we will call you to "thank you" for your order and answer any questions you may have. We will also review your order with you to make sure you are getting the correct equipment for your needs.

Orders will be processed within 24 hours of payment posting.

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If your order is placed and payment is received by 12 p.m. EST (Monday - Friday) the order typically ships within the next 72hrs. Orders placed on weekends are processed on Mondays. We ask that you allow 3-5 Business days for shipment to arrive (in most cases it will arrive sooner).

Customers should confirm contact information in their order is valid and working. We will use the order page information to call and send emails.

Once an order ships customers will be contacted by the shipping carrier to schedule the delivery.

Once an order has been processed and shipped, the shipping address cannot be changed. Items being picked up at the terminal will only be released to the customer listed on the shipping label. A valid driver’s license and a signature is required for release of the shipment. There are no exceptions to this policy.

Damages and Shipping Issues:

We want our customers to have a great buying experience. We provide free shipping for our customers. Please compare our shipping policy to our competitors and you will see that we care about your buying experience.

Customers are NOT responsible for any damage to their order. 

Please do your best to check the shipment for any damage even if it is minor write "Damaged" next to your signature. You can "Refuse" the delivery if visibly damaged or "Accept" the delivery if it is minor and you are not sure, but please write "Damaged" next to your Signature. We can always send you a replacement panel so you can proceed to install the equipment once received.

Please buy with confidence... we will make sure you get the correct equipment for your needs in brand new condition.

Cancellation: Once in transit, any order that is canceled or any delivery refused due to order cancellation will be considered a "Return Request" and subject to the fees outlined in our Return Policy.

PLEASE DO NOT schedule the installation of your equipment until you have received and inspected it thoroughly. National Air Distribution can not be held responsible for any costs associated with pre scheduled appointments missed due to shipping delays or damages.

Thank you for Considering NationalAirDistribution.com !

Please contact us with any questions:
CustomerService@NationalAirDistribution.com
(305) 209-2774